Terms and Conditions

By booking and attending a training session, you agree to the following terms and conditions:

You, your refers to the dog owner/dog handler requesting and using services at Andy's Dog Training Cheshire.

Us, our refers to Andy's Dog Training Cheshire and its staff members.

1. Dog Safety and Responsibility

You are fully responsible for the safety and wellbeing of your dog throughout the training session.
Any damage caused to people or property by your dog is your sole responsibility. Please ensure your pet is controlled and supervised at all times.

2. Medical Suitability

Assessing the medical suitability of the sessions for your dog and yourself is your responsibility. If you have any concerns, please discuss them directly with us beforehand. Ensure you and your dog are in good health, and please inform your designated member of staff of any medical conditions that may affect training.

3. Equipment Maintenance

It is your obligation to maintain all of your own equipment during the session. Please ensure all equipment is safe and suitable for use to prevent accidents or injuries.

4. Arrival at the training location

We kindly ask that you arrive at the training location, where this is not your property, no more than 15 minutes before the start of your training session.

5. Rescheduling

If you need to reschedule a session, please contact us as soon as possible.
There will be no charge if you need to reschedule a training session at least 24 hours prior to the scheduled start time. We reserve the right to apply a 50% session fee charge for persistent short notice rescheduling.
If you need to reschedule a training session within 24 hours of the scheduled time, 100% of the session fee becomes payable. You may, at the discretion of Andy's Dog Training Cheshire, be suspended without notice from further bookings until payment is made.

6. Late arrival

Please ensure you arrive on time for your session or appointment. Arriving late might result in a shortened session to accommodate for other clients or extra charges for out of hours/extended services
Please contact us if you are running late.
Do not attend after the scheduled end time of your session.

7. Cancellations

If you need to cancel a session, please contact us as soon as possible.
If you cancel your session within 24 hours of your scheduled session, 100% of the session fee will become payable, You may, at the discretion of Andy's Dog Training Cheshire, be suspended without notice from further bookings until payment is made.
Andy's Dog Training Cheshire reserves the right to request full payment up front for any sessions in the event of persistent cancellation/rescheduling.

8. Payment

Payments can be made in cash or you can contact us prior to the session to arrange a bank transfer or electronic invoice.

9. Filming and Photography

Filming and photography during sessions are strictly prohibited unless prior approval is obtained directly from Andy's Dog Training Cheshire trainers, regardless of any previous permissions. Please seek permission before your session if you wish to capture any media.

10. Weather Conditions Policy

In the event of adverse weather conditions, such as a Met Office red weather warning or if Andy's Dog Training Cheshire determines the conditions to be unsuitable for safe training, sessions will be rescheduled/refunded as appropriate.
The final decision regarding the suitability of weather conditions for training will rest solely with Andy's Dog Training Cheshire.

11. Group Sessions

You must have attended an assessment prior to joining a group session.
Please be respectful of others' training.
Your dog must remain in your vehicle while others train unless asked otherwise.
Spectators must have permission before attending.
Check the group WhatsApp or your emails including the junk folder before attending for any changes to the session, including time or location.
Do not post any photos or videos on social media unless you have permission from other attendees and/or their dogs captured in them. The prior specified rules for recording (item 9 above) still apply.
Please be aware the displayed duration of service is an estimate which is subject to variation based on group size and the individual dogs participating.
Any damage caused to people or property by your dog is your sole responsibility. Please ensure your pet is controlled and supervised at all times.

Please ensure you have read and understood these terms and conditions before your session. Thank you for choosing Andy’s Dog Training Cheshire. We look forward to helping you and your dog achieve your training goals